changing impossible to possibleIn an ideal world, the hiring process would be so flawless and efficient that every employee would be perfectly suited to their position and would have a complete understanding of their role from day one. Growth within the company would happen naturally, and as an employee gained the trust and confidence of his/her superiors, their responsibilities would increase at a proportional rate.

In reality, employee growth often happens in fits and starts, with a vast increase in one area often accompanied by stagnant skill acquisition in another. The pace and direction of an employee’s contributions can vary, and some of her greatest contributions can be among the most difficult to measure. Just like the evaluation process, the goal setting process is best approached with a dose of common sense and an understanding of the flexibility of human nature. As long as managers and employees keep the process meaningful and realistic, goal setting can be vital to employee growth and company productivity.

Here are a few common circumstances that can derail realistic goal setting. If you see these things happening, take control of the process and steer it back on track.

Employees are being compared to an unexamined standard. Employees need to meet and exceed expectations. But how are these expectations established? What is the gold standard, how is it measured, and how often is it reviewed and changed?

Employee resources are not being considered during the evaluation and goal setting process. Are employees working with limited tools under circumstances that undermine performance? If the answer is “I don’t know”, find out. Goals are realistic only when resources are taken into account.

Employees are being compared to each other, and nothing else. What productivity measurements are standard for the industry? Your geographic area? Research this before putting goals in place.

Performance is excellent but growth is slow, or vice versa. Often the most productive employees don’t Read More

santa‘Tis the season for appraisals and assessments. It’s a magical time of year when all of the company’s elves are formally evaluated for their performance over the past year (or past few months – depending on the frequency of evaluations) and the jingle jangle of SMART goal setting can be heard for miles.

It is the perfect time of year for employees on the ‘Nice’ list to be rewarded for their talent and contribution to company success. It is also a time for corrective action to be taken to address any ‘Naughty’ elves who have fallen short of performance expectations. But as the elves busy to engage in a fair and consistent review process – what about the managers, the “Santas”, who are completing your assessments and reviews? What do they get to find in their stockings? And how are they graded, not just as employees, but as bosses?

It is no Holiday fable that a strong management team is the backbone of any company. “Nice” managers (the ones who are effective, productive, trustworthy, and diplomatic) should know how they’re coming off as coaches and leaders. And they should be rewarded and acknowledged for the skill sets that only their employees have a daily opportunity to see. Some of the most vital talents a manager can bring to a company aren’t always visible from the top down. Likewise, in a purely top-down review process, managerial shortcomings are often overlooked, leaving abused, confused or otherwise unsatisfied underlings with their voices unheard and these shortcomings uncorrected.

Don’t let bad Santas place a drain on year-round company productivity. This year, consider a 360 review process that Read More