Services & Support

You’re in good hands! Our team of experts is here to help launch your performance management
software and to provide the dedicated support and helpful guidance needed for success.

Guided Implementation & Setup

HR and User Training

Data Integration & SSO Options

Technical Deployment Options

Support & Ongoing Customer Care

We know how customers should be treated…and we deliver.

Implementation & Setup

Our goal is to get you up and running with successful performance management software as quickly and as smoothly as possible.

The moment you become an emPerform customer, you are assigned a dedicated Implementation Consultant who work with you and your team to develop a detailed plan and implementation schedule tailored to your exact need and deadlines. Developed using almost 20 years of successful implementations, our proven and structured approach ensures emPerform is set up according to your organization’s requirements and that it is rolled out successfully to your entire organization.

All emPerform implementations include an optimal mix of:

  • Needs analysis
  • Expert guidance
  • Project management
  • Testing & technical configuration
  • Training
  • Stakeholder pilots
  • Post-launch planning and revisions
why emperform performance management employee engagement

“emPerform’s startup training is superb and the product is intuitive and easy to use.” – Keith Grey ISD 622

Training

Count on award-winning software usability, plus tailored training to get you started! We provide complete hands-on training for your HR team and end-users to ensure a successful launch of your new performance management platform.

For Administrators:

Your Implementation Consultant will work with you to train you on all features and configuration options in emPerform – ensuring you are 100% able and comfortable managing your performance management system now and over time. Training takes place during setup and configuration so you know exactly how your processes and forms are setup and additional training for new administrators can be provided at any time.

We can train as many Administrators as you’d like and no technical skills or experience is needed to learn and manage emPerform.

All administrator training is guided by online training guides made available to all administrators.

For End-Users:

Because emPerform is tailored to your organization’s exact needs, we customize your end-user training material for you!

  • We provide you with custom user guides tailored to your exact forms and processes.
  • We create custom end-user training videos for you, to ensure you have accessible training for all existing and new employees and managers.
  • Live remote and/or on-site end-user training sessions are available for customers who want it.
  • We provide you with a change management communication guide to get your users prepared and onboarded successfully!

“The selection and implementation process of emPerform went smoothly and all questions were answered quickly. The emPerform team are very eager to keep us happy as a client and will work with us to meet our needs and get the best out of the system” – Kathy C. HR Generalist

Integration Options

You don’t have to maintain separate data in your HR Systems – we have an integration for that!

Whether you are using Microsoft Dynamics™PeopleSoft®SAP®ADP®JD Edwards®Paychex®UltiPro® and many others, emPerform’s robust HRIS import/export module and custom integrations will help ensure a tight integration of data with your core HR systems.

emPerform also integrates with existing email systems like Outlook® in order to send automated email and task notifications as well as calendar events.

Ensure a seamless flow of data between your HR systems and emPerform:

  • ERP Solution
  • Workforce Management System
  • Payroll System
  • HR Database
  • HRIS
  • Learning Management System
  • Applicant Tracking Solution
  • Single Sign On (SSO) and active directory integration (including Azure, SAML, Okta etc.)

Choose Your Deployment

Yes… You Have Options!

emPerform is offered as either a Hosted (SaaS) or On-Premise solution.

Hosted Deployment:

Also referred to as ‘SaaS’ (software as a service), hosted deployment involves emPerform hosting an organization’s system. The data is accessible at all times using a web browser and is completely secure. Maintenance and updates are handled by emPerform.

Benefits of Hosted Deployment:

Fast & Simple: Hosted deployment offers the luxury of getting your system up and running quickly and easily because there is little to no infrastructure set-up on your end. Also, because updates and maintenance are handled by us, there are no ongoing I.T. resources needed to maintain a hosted environment.

Cost Effective: Having us host your system is a fraction of the cost of establishing and maintaining emPerform on your own infrastructure.

Secure & Reliable: emPerform is committed to ensuring that hosted data is reliable and secure and as such, we are able to meet the security demands of any organization regardless of their level of security requirements; including health care facilities, private sector agencies, and financial institutions.

Additional Benefits:

  • 99.9%+ uptime
  • SSAE 16, SOC I & II compliant
  • Daily server backups
  • 24/7 access & speed
  • Data encryption in transit and at rest
  • Customer maintains 100% data ownership

On-Premise Deployment:

Also known as ‘on-site’, on-premise deployment involves emPerform being deployed on your own servers. This is often the solution for larger businesses with a fully resourced I.T. department who can maintain and upgrade the system or for organizations restricted from hosting data outside of their organization.

  •  emPerform is installed on your I.T. infrastructure
  •  maintenance updates and product upgrades are sent to your I.T. team for installation
  •  you are given 24/7 access to our online Customer Portal containing necessary Guides, FAQ’s, and Support

Want to learn more about which deployment option is right for you?

Contact us. 1-877-711-0367 or arrange a free demo and discussion.

Support & Ongoing Customer Care

You success is our #1 priority

We don’t stop at implementation. We are committed to delivering ongoing support and guidance as part of a lasting relationship with our customers.

Training & Resources at Your Fingertips:

Administrators have 24/7 access to user guides & video tutorials. Custom end-user training guides and/or videos are provided. Administrators are given hand-on training to manage and maintain emPerform

Frequent Check-Ins:

As part of our ongoing commitment to your success, you are assigned a dedicated Account Manager who will check in frequently to make sure you are getting the most from emPerform

Free Support:

That’s right! Business & technical support is included with emPerform. Live support is available Monday-Friday 9-5. We are always here to help!

Ready to get started with industry-leading performance management?

Easy-to-Use, Complete, Flexible & Affordable

Employee Performance Management software

emPerform offers an all-inclusive and user-friendly employee performance management solution that delivers what no other vendor can: Performance Management Simplified.

All of the tools needed to effectively automate and streamline employee reviews and performance management processes are included in one easy-to-use online system for the best value guaranteed.

emPerform can grow with you! Get the tools you need for performance management success today, and tomorrow.

Configurable online reviews
SMART goal management
Development planning
Integrated 360° multi-rater assessment
Compensation planning
Writing assistant
Competency library
Engagement, pulse & satisfaction surveys

Ongoing feedback & check-ins
On-demand forms & PIPs
Succession planning
New hire reviews
Nine-box talent matrix
Reporting & dashboards
Best-practice templates
Performance journals

Email & task notifications
Mobile accessibility
Multi-lingual capabilities
Integration with existing HR Systems
Hosted or on-premise deployment
Guided setup & training
Quick & easy implementation
24/7 access to customer resources
Ongoing support & account management

But don’t take our word for it…

emPerform rocks! I wish ALL software integrations and systems were this smooth and easy to use. They have world class customer service and truly believe in making sure their customers are satisfied.”

– HR Training Coordinator, Dolese

“emPerform has allowed us to make the performance review process a positive experience. 

Employees are now excited to get feedback, and supervisors have become all-star coaches.”

 

– Kevin Dawson, Talent Director at Barnes Dennig

We selected emPerform for its excellent reputation, great value, and powerful functionality. The reporting functionality, multi-lingual capabilities, and direct integration with ERP system were especially appealing and has allowed us to improve our processes a great deal.”

– Joanna Quart, Manager of Business Support at Ultra Electronics

“From day one, emPerform has been of extremely high value to us both the product and the service provided  has been above and beyond all of our expectations. It’s a great product and a great team to be involved with. We couldn’t ask for more.”

– HR Specialist,  Geosoft

“Our interactions with all stages of implementation and continuing support have been excellent. The staff are knowledgeable about the product, they are attentive to our needs, and provide a very high level of customer service.”

Lisa S., Sr. HR Administrator – Government/Township

“emPerform has been a great partner in our launch of online performance management. The sales representative was very informative and our account manager is very knowledgeable and responsive to all our questions!”

-Allyson R., Sr Director of HR – Packaging & Containers

Get Started with emPerform

Book your live demo or contact us any time to discuss your needs 1.877.711.0367