Services & Support Provided

Implementation & Setup Planning

Our goal is to get you up and running with successful performance management software as quickly and as smoothly as possible.

The moment you become an emPerform customer, you are assigned a dedicated Implementation Specialist who work with you and your team to develop a detailed project plan and implementation schedule tailored to your exact need and deadlines.

Developed using over 10 years of successful implementations, our proven and structured approach ensures emPerform is set up alongside you according to your organization’s requirements and that it is rolled out successfully to your entire organization.

All emPerform implementations include an optimal mix of remote and on-site:

Project Management
Expert Guidance
Needs Analysis
Configuration
Set-up
Administrator Training
Testing & Technical Configuration
End-User Training
Post-Implementation Support

You can consider us part of your team – ensuring all aspects of the implementation – from process mapping to technical configuration and beyond – is handled!

Training

Our goal is to get you up and running with successful performance management software as quickly and as smoothly as possible.

For Administrators:

Your Implementation Specialist will work with you to train you on all features and configuration options in emPerform – ensuring you are 100% able and comfortable managing your performance management system now and over time. Training takes place during setup and configuration so you know exactly how your processes and forms are setup and additional training for new administrators can be provided at any time.

What technical expertise is required to administer emPerform? Moderate knowledge of excel for file imports is all that we recommend. Everything else is handled for you.

For End-Users:

Because emPerform is tailored to your organization’s exact needs, we tailor your end-user training material for you!

Custom user guides are provided to guide users through your exact forms and processes and train them on the many features available in emPerform.
Convenient end-user training videos make training accessible to new and existing users.
Live remote and/or on-site end-user training sessions are available.

From an admin perspective it is the easiest software that I have worked with. It is very intuitive – once you understand how to set something up in one module, that knowledge can be transferred to any aspect of the entire system.”

– Manager, Compensation and HRMS: Dynacare Medical Laboratories

Read full case study

Integration Options

You don’t have to maintain separate data in your HR Systems – we have an integration for that!

emPerform offers customers the ability to integrate employee performance management data with their HRIS, Payroll solution, LMS, and/or ERP system to eliminate the need for duplicate data and to streamline all processes as much as possible.

Whether you are using Microsoft Dynamics™, PeopleSoft^®, SAP^®, ADP^®, JD Edwards^®, Paychex^®, UltiPro^® and many others, emPerform’s robust HRIS import/export module and custom integrations will help ensure a tight integration with your core HR systems.

emPerform also integrates with existing email systems like Outlook^® in order to send automated email and task notifications as well as calendar events.

Ensure accurate and consistent data by integrating emPerform with your existing HR Systems:

ERP Solution
Workforce Management System
Payroll System
HR Database
HRIS
Learning Management System

Key employee information is extracted from your HR Database or payroll solution so you do not have to manage everything twice, greatly reducing the amount of time and effort spent maintaining your organization’s data.

Don’t want a custom integration? No problem!

There are other easy ways to import data into emPerform:

Electronic File Import

Employee data from Excel spreadsheets can be imported into emPerform. You can also use Excel to import content, organizational assignments, and data libraries (like competencies).

Direct

Employee data can be manually entered via the emPerform data entry screens.

Deployment Options

Yes… You Have Options!

emPerform is offered as either a Hosted (SaaS) or On-Premise solution.

Hosted Deployment:

Also referred to as ‘On-Demand’ or ‘SaaS’ (software as a service), hosted deployment involves emPerform hosting an organization’s system. The data is accessible at all times using a web browser and is completely secure. Maintenance and updates are handled by emPerform.

Benefits of Hosted Deployment:

Fast & Simple: Hosted deployment offers the luxury of getting your system up and running quickly and easily because there is little to no infrastructure set-up on your end. Also, because updates and maintenance are handled by us, there are no ongoing I.T. resources needed to maintain a hosted environment.

Cost Effective: Having us host your system is a fraction of the cost of establishing and maintaining emPerform on your own infrastructure.

Secure & Reliable: emPerform is committed to ensuring that hosted data is reliable and secure and as such, we are able to meet the security demands of any organization regardless of their level of security requirements; including health care facilities, private sector agencies, and financial institutions.

Additional Benefits:

99.9%+ uptime
SSAE 16 compliant
Daily server backups
24/7 access & speed
Encrypted communication using HTTPS protocol
Customer maintains 100% data ownership

On-Premise Deployment:

Also known as ‘on-site’, on-premise deployment involves emPerform being deployed on your own servers. This is often the solution for larger businesses with a fully resourced I.T. department who can maintain and upgrade the system or for organizations restricted from hosting data outside of their organization.

emPerform is installed on your I.T. infrastructure
maintenance updates and product upgrades are sent to your I.T. team for installation
you are given 24/7 access to our online Customer Portal containing necessary Guides, FAQ’s, and Support

Want to learn more about which deployment option is right for you?

Additional Resources:

3 Questions to Ask I.T. Before Selecting Your Performance Management Software
To Host or not to Host: Choosing the Right Deployment Option for your Talent Management System

Ongoing Services

We are Committed to Your Success

We don’t stop at implementation. We are committed to delivering ongoing support and guidance as part of a lasting relationship with our customers.

Frequent Check-Ins:

As part of our ongoing commitment to your success, you are assigned a dedicated Account Manager who will check in frequently to make sure you are getting the most from emPerform

Training & Resources at Your Fingertips:

Administrators have 24/7 access to user guides & video tutorials. Custom end-user training guides and/or videos are provided.

Administrators are given hand-on training to manage and maintain emPerform

Free Support:

That’s right! Business & technical support is included in your license fees. Live support is available Monday-Friday 9-5. We are always here to help!

Annual Health Check:

As part of our ongoing commitment to your success, each year you will be given a complimentary Health Check with an emPerform Expert. This hour can be used for training, support or consulting services but mostly, it is centered on ensuring you are getting the most from emPerform year after year.

Don’t forget – emPerform will grow with you!

emPerform was designed to evolve with your needs. As your performance management processes grow, emPerform can grow with you. Included in your solution is an entire suite of performance management functionality that is ready to roll out when you are.

We want every implementation to be successful and meet client needs. We work alongside customers from the beginning to assist, encourage, support, and champion users. Many organizations have realized great value in executing a proper implementation plan and we intend to see this trend continue by maintaining an industry- leading level of support and customer service.”

– John Smith, Director of Enterprise Business Solutions – CRG emPerform

Dedicated Support

Our Support Guarantee:

At emPerform we are committed to delivering the personal and reliable support needed for customers to get the most out of their system. We offer ongoing support by phone, email, or on-site. Our team of experts are available to provide support, consulting and training services when you need us.

Unlimited, Free Support! That’s right…business & technical support is included as part of customer license fees.

Live Support: Live support is available Monday-Friday from 9am-5pm ET. Customers can call us, email support directly or access the Customer Self-Service portal to submit support requests. Dedicated emPerform support staff will provide friendly and helpful support and assistance. Any inquiries received outside of core support hours will be answered right away the next business day.

Frequent Check-Ins: All emPerform customers also have 24/7 access to the Customer Self-Serve Portal containing user guides, upgrade links, video tutorials, news and offers, and support request forms.

Resources at Your Fingertips: As part of our commitment to customer success, all clients are assigned a dedicated Account Manager who will be in touch frequently to ensure you are getting the most from emPerform and is available to offer guidance and assistance.

All emPerform customers also have 24/7 access to the Customer Self-Serve Portal containing user guides, upgrade links, video tutorials, news and offers, and support request forms.

The only thing more responsive than the software is the incredible support team behind the product. Both product and vendor are world class. I would whole-heartedly, and without a moment’s hesitation, recommend using it.

– Geosoft Inc.

You’re in good hands

Our team of experts is here to help launch your performance management software and to provide the dedicated support and helpful guidance needed for success.