Before implementing emPerform, Broad Reach Healthcare encountered significant challenges with its manual paper-based performance management process. Annual reviews conducted using Word proved cumbersome and prone to errors, with supervisors struggling to maintain consistency in review forms, rating and merit scales, and timely submissions. The absence of a structured system led to delays in performance evaluations and hindered effective communication between supervisors, employees, and executive leadership. The process also did not facilitate regular ongoing check-ins with employees, resulting in missed opportunities for coaching and goal alignment.
Since replacing its existing paper-based performance review process with emPerform, Broad Reach Healthcare has experienced notable results:
- Significant reduction in time spent on review administration, with supervisors reporting a 50% decrease in workload.
- Timely completion of performance reviews, eliminating instances of overdue evaluations.
- Enhanced employee engagement through regular check-ins, fostering open communication and feedback exchange.
- Better reporting on job-specific healthcare competencies.
- Improved tracking of employee goals and performance metrics for retrospective analysis.
The Search for a Cure: Automated Performance Management
Driven by the need for a modern performance management solution, Broad Reach Healthcare’s HR team began searching for a platform that could meet their evolving needs. After careful consideration, they selected emPerform for its adaptability, scalability, and ability to facilitate regular check-ins. Leveraging emPerform’s customizable workflows, Broad Reach could also tailor performance management processes to suit diverse departmental requirements and provide a more precise and consistent evaluation of competencies.
“emPerform has been instrumental in driving our performance management initiatives forward.”
– Chris Jones, Chief Operating Officer at Broad Reach Health
Efficiency and Timeliness of Reviews:
Since implementing emPerform, the time supervisors dedicate to completing reviews has been reduced by half. Reviews, which were previously prone to significant delays, are now thorough and completed in a timely manner. This enhanced efficiency ensures that performance feedback is provided promptly, facilitating better coaching and progress tracking.
Increased Consistency in Reviews:
One of the major challenges Broad Reach Health faced before emPerform was the lack of consistency in evaluations across departments. With emPerform’s customizable workflows and templates, they can ensure that all reviews follow standardized criteria and formats. This consistency improves the accuracy of evaluations and fosters a fair and equitable performance management system.
“Employees appreciate their regular check-ins, and emPerform has helped us provide more structured ongoing performance feedback and meaningful discussions,” stated Chris.
Streamlined Review Process:
Before emPerform, Broad Reach Health faced bottlenecks and inefficiencies in its performance management processes. With emPerform, they have streamlined workflows and eliminated the manual tasks associated with review completion and submission. Automation has led to a more seamless process from evaluation to feedback, saving time and resources for HR, managers, and employees.
Improved Tracking of Goals and Reviews:
With emPerform, Broad Reach Health’s HR team can better track the previous year’s goals and reviews, facilitating retrospective analysis and informed decision-making. This visibility has enabled employees and supervisors to review past performance and set goals for future development, contributing to continuous improvement within the organization.
“There’s been a significant reduction in time administering and completing reviews, with supervisors reporting up to a 50% decrease in workload. Timely completion of reviews has become the norm,” said Chris.
Increased Consistency in Reviews:
One of the major challenges Broad Reach Health faced before emPerform was the lack of consistency in evaluations across departments. With emPerform’s customizable workflows and templates, they can ensure that all reviews follow standardized criteria and formats. This consistency improves the accuracy of evaluations and fosters a fair and equitable performance management system.
“Employees appreciate their regular check-ins, and emPerform has helped us provide more structured ongoing performance feedback and meaningful discussions,” stated Chris.
“It is crucial that employees, managers, and leaders have tools available to grow and succeed. We have already incorporated better goal tracking and plan to keep adjusting and adding so our staff gets the most value possible from our performance management program,”
Chris Jones, Chief Operating Officer, Broad Reach Health
emPerform has made regular check-ins easier and provided more opportunities for employees to get continuous performance feedback throughout the year. In departments with multiple shifts, where face-to-face interactions may be limited, these check-ins offer a structured opportunity for feedback, goal alignment, and performance discussions. Having a platform to give and collect feedback has helped foster a culture of open communication and accountability, as employees feel supported in their professional development.
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