Using a paper-based appraisal system, PacificSource Health Plans had poorly defined performance objectives, inconsistent ratings, and zero useful data to use for employee performance monitoring or improvement. In an effort to make employee appraisals useful and meaningful, PacificSource Health Plans set out to overhaul their employee performance management processes:
Using emPerform, PacificSource has been able to:
For over 79 years, PacificSource Health Plans has been delivering healthcare solutions to businesses and individuals throughout the Northwest. PacificSource is an independent, not-for-profit community health plan that values partnership, service excellence, community, and personal relationships. Based in Eugene, Oregon, the PacificSource family of companies serves more than 280,000 individuals and 6,600 employer clients throughout the Northwest and employs more than 650 healthcare professionals.
PacificSource Health Plans was in search of an employee performance management Solution that would meet very specific requirements.
The new software had to:
Meet the Needs of I.T.: PacificSource knew that in order for a software system to pass the test, it had to meet their technical requirements:
Deliver Appraisal Form Flexibility: PacificSource’s talent base is comprised of roles with very broad and specific skill sets. They needed an appraisal system that would grant them the freedom to create as many different forms, goal categories, and ratings as needed to properly evaluate each employee.
Contain a Wide-Array of Tools: PacificSource had mapped out a new talent management program that would require more than just an HRIS or generic appraisal software platform. They needed an integrated solution that would deliver on all of the functionality needed to execute a complete employee performance management strategy; including goal and competency management, development planning, status tracking, and reporting.
Offer Low Cost of Ownership: Like many organizations in the Healthcare industry, PacificSource needed to obtain a solution that would meet their requirements while also offering a relatively low cost of ownership. The solution chosen would have to have great value and no surprises or add-on costs.
PacificSource Health Plans first began their search by looking at various HR systems. They quickly found that no HRIS was going to meet all of their needs and so they began to seek out individual, stand alone performance management solutions. PacificSource came across emPerform through an email ad and were excited to see it was a Microsoft partner and thus would be good for their I.T. department’s needs. “From there, the selection process was simple. emPerform offered us all of the functionality in one system for the best price we could find and met all of our technical and process needs. We had a pretty extensive checklist of requirements and emPerform scored across the board for all of them.”
Using emPerform reporting, PacificSource has a better understanding of where managers and employees are in the process and what the status of performance is year-round.
Not only has emPerform given PacificSource a central repository to store past and present reviews and data, it has given employees and managers a platform for sharing and archiving year-round notes and accomplishments. This archive of data has created more accurate reviews. Before, managers used to try to remember performance milestones and accomplishments resulting in a high degree of bias and human error and ultimately inaccurate appraisals. emPerform now offers a year-round archive of performance metrics to use for better appraisals and decision making and historical data that can be used for trend analysis.
emPerform has allowed PacificSource to use their own competencies and ratings and apply them to select roles or individuals, resulting in highly-tailored appraisals for the company and much more relevant performance data.
During the first review period using emPerform, PacificSource Management commented that by having a common language and clear performance expectations, emPerform was helping them to address performance & behavioural issues much more efficiently than before.
PacificSource plans to integrate emPerform with their new LMS system in the coming year. PacificSource has chosen Strategia™ (a Peoplefluent company) as their learning management system and will be able to tie emPerform competency and performance gaps directly to Strategia’s development activities, creating a seamless way to automate and simplify employee performance and learning & development initiatives.